Refund policy

📌 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✉️ Contact Us

Email our Customer Support Team at support@petorldog.pet or use Live Chat to request a return. You may also submit a return request through your account on our website.

📝 Provide Details

Please include the following information in your request:

  1. Order number

  2. Item(s) to be returned and quantity

  3. Reason for return (optional)

  4. Photos of the product condition (if damaged)

✅ Return Authorization

We will respond within 1–2 business days with return instructions and a prepaid return shipping label.

📦 Ship Your Return

Please package the item securely, preferably in its original packaging, and follow the provided return instructions.

All eligible returns are free of charge. We cover the return shipping costs and provide a prepaid FedEx return label at no additional cost to you.

Please retain your tracking number until your return has been completed.

💰 Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method.

Refunds may take up to 15 business days to appear in your account, depending on processing and banking times.

⚙️ Restocking Fee: $0

We do not charge any restocking fees for eligible returns.

📋 Return Conditions

Items must be new or slightly used, in their original packaging, with all accessories included.

Return shipping is free for all eligible returns, including returns due to personal preferences, damaged items, defective products, or incorrect items.

🔄 Exchanges

The fastest way to exchange an item is to return the original item. Once your return is accepted, you can place a separate order for the new item.