Refund policy

📌 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✉️ Contact Us
Email our Customer Support Team at Petorldog.service@gmail.com or use Live Chat before initiating a return. You may also submit a Return Request through your account on our site.

📝 Provide Details
Include the following in your request:

1、Order number

2、Item(s) to be returned and quantity

3、Reason for return (optional)

4、Photos of the product condition (if damaged)

✅ Authorization
We will respond within 1–2 business days with instructions and a return address.

📦 Ship Your Return
Package the item securely, include any provided return authorization details, and retain the shipping tracking number. Returns are free of charge, and we provide a prepaid FedEx/UPS return label.

💰 Refund Processing
Refunds will be issued to the original payment method after the returned items are received, inspected, and processed. Refunds may appear in your account within 15 business days, depending on warehouse and bank processing times.

⚙️ Restocking Fee：$0

📋 Conditions
Items must be new or slightly used, in original packaging with tags and accessories intact. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item).

🔄 Exchanges
The fastest way to exchange an item is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.