Shipping policy

📌 Order Handling Time

  • Business Days: Monday through Friday (excluding U.S. public holidays).

  • Handling Time: Orders are typically processed and shipped within 1–2 business days after payment confirmation.

  • Delays: In the event of promotions, inventory shortages, or unforeseen circumstances (e.g., severe weather), we will notify you via email or through your order page.

📦 Shipping Zones & Methods

  • Coverage: We offer shipping to the contiguous United States (48 states and Washington, D.C.). Shipping is not available to Alaska, Hawaii, U.S. territories, or U.S. Armed Forces addresses.

  • Carriers: FedEx, UPS, and other trusted shipping partners.

  • Transit Time: Typically 3–7 business days after shipment, depending on your location and the carrier.

  • Total Delivery Time: Typically 4–9 business days, including order processing and transit time.

💰 Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders within our shipping coverage area. No additional shipping fees will be charged at checkout.

  • Shipping Charges: $0

🔍 Tracking Your Order

  1. Once your order ships, you will receive tracking information via email or SMS, if available.

  2. If your tracking information has not been updated for more than 7 days, please contact our Customer Support Team for assistance.

📋 Receiving & Inspecting Packages

1. At Delivery: Please inspect your package for visible damage, such as tears or dents. If you notice significant damage, you may refuse delivery and contact us for assistance.

2. If Someone Else Receives Your Package: We recommend asking the recipient to inspect the package and notify you of any visible damage.

3. Issue Reporting: If you receive damaged items or notice any missing parts, please contact our Customer Support Team within 7 days of delivery. Providing photos and a brief description of the issue will help us resolve it more quickly.

Reporting an issue after 7 days does not automatically affect your rights under our 30-day return policy or applicable warranty.

⚠️ Limitations of Liability

  • Please ensure that your shipping address and contact information are accurate and complete. Incorrect or incomplete information may result in delivery delays or additional shipping issues.

  • Delivery times may be affected by circumstances beyond our reasonable control, such as severe weather, natural disasters, carrier disruptions, or other unforeseen events. We will do our best to assist you if such issues occur.

✉️ Contact Us

If you have any questions about shipping, delivery, or tracking information, please contact our Customer Support Team through Live Chat or email us at support@petorldog.pet.

We're always happy to help!