Shipping policy
📌 Order Handling Time
- Business Days: Monday through Friday (excluding US public holidays)
- Handling Time: Orders are verified, packed, and shipped within 1–2 business days after payment confirmation
- Delays: In case of promotions, inventory shortages, or unforeseen events (e.g., weather, pandemics), we will notify you via email or on your order page
📦 Shipping Zones & Methods
- Coverage: Continental United States only (48 states + Washington D.C.; excluding Alaska, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, and U.S. Armed Forces locations)
- Carriers: FedEx, UPS and other trusted partners
- Transit Time: 2–4 business days (subject to carrier schedules and customs clearance)
- Total Delivery Time: 3–6 business days
💰 Shipping Costs
- Free Shipping: No additional cost at checkout
- Tax: $0
- Restocking Fee: $0
🔍 Tracking Your Order
1、Once your order is shipped, you'll receive a tracking number via email or SMS
2、If tracking updates are missing for more than 7 days, please contact our Customer Support Team
📋 Receiving & Inspecting Packages
1、At Delivery: Check the package for damage (tears, stains, etc.) before accepting. You may refuse it and contact us immediately if damaged
2、If someone else receives it: The package is considered accepted in good condition
3、Issue Reporting: Submit photos and a detailed report of damaged or missing items within 24 hours of delivery
⚠️ Limitations of Liability
- We are not responsible for delays or losses caused by incorrect or incomplete address or contact information provided by the customer
- We are not liable for force majeure events (natural disasters, pandemics, customs policy changes, etc.)
✉️ Contact Us
For any questions or issues, contact our Customer Support Team via Live Chat or email (Petorldog.service@gmail.com）