Frequently Asked Questions

Frequently Asked Questions

Before You Buy

Please choose the fence height based on your dog’s size, jumping ability, and activity level.

For this dog fence, we currently offer:

  • 24 inch: suitable for small dogs
  • 32 inch: suitable for small to medium dogs
  • 40&45&47 inch: better for taller or more active dogs

If your dog is very strong, highly active, or good at jumping, we recommend choosing the taller option for added peace of mind.

Also, our product page's size detail above provides details to help you decide.If you need further assistance, please feel free to contact us online.

New customers can enjoy an exclusive discount by subscribing to our email newsletter. We also run seasonal promotions and limited-time sales throughout the year, so be sure to check our website regularly for the latest offers.

Yes. No special tools are required.

Each panel comes pre-assembled. Simply connect the panels with the included rods/stakes and adjust the shape as needed. Most customers can finish setup in just a few minutes.

Yes. The fence is designed for both indoor and outdoor use.

It features a weather-resistant, powder-coated steel frame that helps resist rust, moisture, and sun exposure during normal outdoor use.

During checkout, enter your discount code in the "Discount Code" field and click "Apply." The discount will be automatically deducted from your order total before payment.

At this time, we only sell complete fence sets.

If you need to expand your fence, we recommend purchasing the smallest available set and connecting it to your current fence.

Please make sure:

  • The code is entered exactly as provided.
  • The code has not expired.
  • Your order meets any minimum purchase requirements.
  • The code is valid for the products in your cart.

If you're still having trouble, please contact our customer support team—we're happy to help.

Each 8-piece set includes 1 gate.

  • 8-piece set: 7 panels + 1 gate
  • 16-piece set: 14 panels + 2 gates
  • 24-piece set: 21 panels + 3 gates
  • 32-piece set: 28 panels + 4 gates
  • 40-piece set: 35 panels + 5 gates
  • 48-piece set: 42 panels + 6 gates

No. Only one discount code can be applied per order. If you have multiple codes, we recommend using the one that provides the greatest savings.

Yes. The modular design allows you to create different layouts, such as:

  • Square
  • Rectangle
  • Circle
  • L-shape
  • U-shape
  • Custom garden or yard layouts

This makes it suitable for backyards, patios, gardens, RV camping, and other outdoor areas.

Yes, but please check the size carefully before purchase.

This fence design is made to reduce gaps and help prevent pets from squeezing through. However, for very tiny puppies or extra-small breeds, we still recommend measuring your pet and comparing it with the product dimensions before ordering.

Absolutely. Your privacy and security are our top priorities. All transactions are protected with SSL encryption, and your payment information is securely processed through trusted payment providers. Petorldog does not store your credit card information.

Replacement accessories may be available depending on inventory.

If you need extra stakes, panels, or other parts, please contact our support team with your order information.

Shipping & Delivery

After placing your order, you'll first receive an Order Confirmation email. Your order will then be processed within 1–2 business days before shipping. Once it's on the way, we'll send you a Shipping Confirmation email with your tracking number so you can follow your delivery.

Yes! We offer FREE standard shipping to the 48 contiguous U.S. states. Unfortunately, we do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, or other U.S. territories.

Orders are typically processed within 1–2 business days. Once shipped, most orders arrive within 3–7 business days, depending on your location and the carrier.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.

You can track your shipment by entering the tracking number on the shipping carrier's official website. If you need any assistance locating or tracking your order, please don't hesitate to contact our Customer Support Team—we're always happy to help.

Large fence sets are often shipped in multiple packages due to their size and weight. Although all packages are shipped as part of the same order, they may travel separately and arrive on different days.

For example:

  • 8 Panels: 1 package
  • 16 Panels: 1 package
  • 24 Panels: 2 packages
  • 32 Panels: 2 packages
  • 40 Panels: 3 packages
  • 48 Panels: 3 packages

If you've only received part of your order, we recommend checking the tracking information for all packages. The remaining package(s) are usually still in transit and should arrive within 1–3 business days.

If all packages are marked as delivered but items are still missing, or if you have any concerns about your shipment, please contact our Customer Support Team. We'll be happy to help track your order and resolve the issue as quickly as possible.

The number of packages depends on the fence size you purchase.

  • 8 Panels: 1 package
  • 16 Panels: 1 package
  • 24 Panels: 2 packages
  • 32 Panels: 2 packages
  • 40 Panels: 3 packages
  • 48 Panels: 3 packages

Yes. You may cancel your order before it has been shipped by contacting our Customer Support Team as soon as possible.

Once your order has been shipped and a tracking number has been issued, we are generally unable to cancel the order, as it is already in the carrier's possession.

If you no longer wish to keep your order after it has been delivered, you may request a return in accordance with our 30-Day Return Policy.

Unfortunately, We’re unable to guarantee a specific delivery date, as delivery schedules are determined by the shipping carrier.

Once your order has been shipped, you'll receive a tracking number by email. If you need to request a specific delivery date or make delivery arrangements, you may contact the shipping carrier directly to see what options are available.

Please first check around your property, including your front porch, garage, side entrance, or with neighbors. Carriers sometimes leave large packages in secure locations or mark them as delivered slightly before arrival. If you still can't locate your package, please contact us and we'll be happy to help.

Tracking information may take 24–48 hours to update after your order has shipped. If there has been no update for an extended period, please contact our support team and we'll investigate the shipment for you.

We work with trusted carriers such as FedEx, UPS and other regional delivery partners to ensure your order arrives safely and on time.

Yes. If your order hasn't been processed or shipped, we'll do our best to update your shipping address.

Since most orders are processed within 1–2 business days, please contact us as soon as possible after placing your order.

Once your order has shipped and a tracking number has been provided, address changes are generally no longer possible through us. You may contact the shipping carrier directly to see whether they can assist.

Orders are typically processed within 1–2 business days. Once shipped, most orders are delivered within 3–7 business days, depending on your location and the shipping carrier.

Please note that delivery times may be slightly longer during holidays, severe weather, or other unexpected shipping delays.

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor its progress.

We're sorry to hear your order arrived damaged.

Please contact our Customer Support Team within 7 days of delivery and include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the outer packaging (if possible)

Once we've reviewed the information, we'll work quickly to provide the best solution, which may include replacement parts, a replacement order, or another appropriate resolution.

Your satisfaction is our top priority, and we'll do our best to make things right as quickly as possible.

Product Support

Yes. The panels can be folded flat for storage or transportation.

This makes the fence suitable for seasonal use, camping, RV travel, and flexible outdoor setups.

Indoor floors do not allow the stakes to anchor into the ground.

We recommend:

  • Placing the fence against a wall
  • Creating a closed or semi-closed shape
  • Using wall anchors
  • Adding weighted bases if needed

For outdoor use, please make sure the stakes are fully inserted into the ground.

For soft soil, uneven ground, or very active dogs, we recommend using extra ground anchors, U-shaped stakes, or reinforcing tools for added stability.

For indoor use, placing the fence against a wall or using wall anchors can improve stability.

Please send us clear photos of the damaged parts and let us know how many pieces are affected.

Depending on the situation, we may offer:

  • Free replacement parts
  • A replacement set
  • A return and refund solution

Please fully unpack all boxes first, as stakes and gates are sometimes packed between the panels for protection.

If anything is still missing, please contact us with:

  • Your order number
  • The missing part name
  • The missing quantity
  • Photos of the items received, if possible

We will help arrange a replacement.

Please contact our Customer Support Team and provide the following information:

  • Your order number
  • A photo of the item you received
  • A photo of the product packaging and shipping label (if available)

Once we've reviewed the information, we'll quickly verify the issue and provide the appropriate solution, such as sending the correct item or arranging a replacement

Yes. The gate uses a secure latch design to help prevent pets from accidentally opening it.

For safety, please always make sure the latch is fully closed after use.

Sometimes the latch may become tight due to compression during shipping.

You can try gently tapping the latch with a small hammer or similar tool to realign it. If it still does not open or function properly, please contact us and we will help arrange a replacement.

Yes. You can download the latest User Manual directly from the Product Details section at the bottom of the product page. Simply scroll down to find the downloadable manual and installation guide.

The stakes are usually placed diagonally between the fence panels.

Please open the packaging completely and check the gaps between panels.

We're sorry to hear that your fence panels arrived bent.

Please contact our Customer Support Team and provide the following information:

  • Your order number
  • The number of bent panels
  • Clear photos of the damaged panels
  • Photos of the outer packaging (if available)

Once we receive the information, we'll review your case promptly and provide the most appropriate solution, such as replacement parts, a replacement order, or another suitable resolution.

Absolutely! We're happy to assist with any questions or issues related to your Petorldog product, regardless of where you purchased it.

To help us resolve your issue as quickly as possible, please provide:

  • Your order number
  • The marketplace where you placed your order (Amazon or Walmart)
  • A brief description of the issue
  • Photos or videos, if applicable

Our Customer Support Team will review your request and provide the best possible solution.

Returns & Warranty

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll review your case promptly and provide the most appropriate solution, such as replacement parts, a replacement order, or another suitable resolution.

Simply contact our Customer Support Team with your order number and the reason for your return.

Once your request has been approved, we'll provide you with the return instructions. Please do not send your item back without contacting us first.

We offer a 30-Day Return Policy. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition, including all accessories and original packaging whenever possible. If your return is approved, we'll provide instructions on how to complete the return process.

Yes. Approved refunds are always issued to the original payment method used for your purchase. We are unable to change the destination of a refund.

Yes. All Petorldog products are backed by a 1-Year Limited Warranty covering manufacturing defects under normal use.

The warranty does not cover damage caused by misuse, improper installation, accidents, normal wear and tear, or unauthorized modifications. If you believe your product has a manufacturing defect, please contact our Customer Support Team with your order number and photos of the issue, and we'll be happy to assist.

Yes! We offer a free prepaid return label for eligible returns.

Simply contact our Customer Support Team, and we'll provide everything you need to complete your return. We'll make the process as easy and stress-free as possible, so you don't have to worry about the shipping arrangements.

After your returned item has been received and inspected, we'll process your refund as quickly as possible. Once approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.

Our Customer Support Team is here to help!

You can reach us in either of the following ways:

💬 Live Chat
Click the Live Chat icon in the bottom-right corner of our website to chat with us during business hours.

📧 Email
Send us an email at Petorldog.service@gmail.com. We aim to respond to all inquiries within 24 business hours.